![]() While we do require the original product to be mailed back prior to shipping the new one, our support team did confirm with you that we'll be shipping out the new case as soon as we have confirmed the original is on the way back. Even though the case you received is completely within our QC tolerance, we value our customers greatly and we wanted to ensure that you're happy with your purchase. That being said, I see that our support team offered to set you up with an exchange since you weren't satisfied with your current case. ![]() The Kevlar material in our products is hand-laid during production, so every Latercase is, to a certain extent, unique. Keep in mind that we don't use plastic injection molding in the manufacturing of our products. It's worth noting that our cases are designed for an easy on/off experience, and it's completely normal to see some slight variance between individual cases when it comes to the tightness of fit on each corner. ![]() Based on the video that you sent over, we've confirmed that the case looks to be fitting and snapping on as expected. I see here that you've been in touch with our support team about your recent order. We value customer feedback greatly and we're always looking for ways to improve. Sorry to hear that you felt our customer service was bad in this instance. Hey Justin! Thanks for taking the time to provide such a detailed review.
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